| Quality Policy
ERA's quality
policy is based on our core principle to deliver outstanding results for our customers.
We aim to achieve this by understanding and delivering what customers really need
at a price that represents value for money. We work on projects with a good
profit level to assure a long-term relationship with our customers and partners.
We continue to look for new and improved ways to do things.
We approach all
relationships with a win-win attitude and we believe that mutually open, honest
and timely communications build trust, which is essential for a long-term relationship. Quality
Statement
ERA Technology Ltd operates a quality management system that
is registered by BSI as complying with BS EN ISO 9001:2000, including the TickIt
requirements (registration number FM 01303). The company maintains other quality
management system accreditations and certifications that are linked either to
a specific market, technology or customer. Our quality management system
is defined in general terms by a quality manual and in detail by a series of quality
procedures. These documents, and other relevant material, are provided to all
ERA staff via our Intranet. This quality management system is implemented so as
to meet the specific contractual and technical requirements of each individual
project. The quality assurance manager is responsible to the Chief Executive
Officer for defining the quality management system, maintaining it and, when needed,
for continually improving the process and standards. The quality assurance manager
is also responsible for identifying quality problems and initiating effective
solutions.
Individual project quality is devolved down from the heads of
business units to the line managers and, for day-to-day activities, to project
managers. Quality assurance representatives are appointed from the engineering
staff to give local quality support and provide a link between their business units
and the quality assurance manager.
Customer Feedback
Your feedback is important to us. If you have a complaint or compliment about any of the products or services that ERA Technology has provided, please advise your normal ERA contact or our Quality Assurance Manager, Mr Peter Davis, by telephone: +44 (0) 1372 367056, fax: +44 (0) 1372 367119 or email: peter.davis@era.co.uk.
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Quality Assurance
